Keeping families connected with secure video diaries in the Neonatal Intensive Care Unit
- Avoid the need for live-streaming with positive videos, photos and messages to keep forever
- Empower patient families and improve outcomes with educational materials available 24/7
- Enhance family communication and improve equity of access with automatic translation
- Avoid the need for live-streaming with positive videos, photos and messages to keep forever
- Empower patient families and improve outcomes with educational materials available 24/7
- Enhance family communication and improve equity of access with automatic translation
Keeping families connected with secure video diaries in the Neonatal Intensive Care Unit
- Avoid the need for live-streaming with positive videos, photos and messages to keep forever
- Empower patient families and improve outcomes with educational materials available 24/7
- Enhance family communication and improve equity of access with automatic translation
Trusted by over 130 neonatal units around the world
How it works
Families register for a secure account and provide consent to receive reassuring updates about their baby.
Once activated, clinical staff record videos and take photos of baby, assigning them to the correct account by scanning a QR code on the cot.
Once activated, clinical staff record videos and take photos of baby, assigning them to the correct account by scanning a QR code on the cot.
When a new update is available, an email or SMS is sent to the family inviting them to securely log in and view the videos, photos and messages.
Available in multiple languages, on any device and at any time, a NICU diary starts to form, full of positive and reassuring updates.
Available in multiple languages, on any device and at any time, a NICU diary starts to form, full of positive and reassuring updates.
Families can share updates with relatives and friends, plus a central library feature helps unit teams create and distribute useful educational content.
When it's finally time to go home, videos, photos and messages can be downloaded to keep forever.
When it's finally time to go home, videos, photos and messages can be downloaded to keep forever.
Benefits for everyone
- Help provide reassurance when parents can't be on the unit
- Involve siblings, grandparents and extended family members with updates
- Share educational videos from the unit with families
- Improve breastmilk expression at home, as reported by the British Medical Journal
- Capture and share visual updates of milestones and moments that may otherwise have been missed
- Parents can download their videos, photos and messages to keep forever
- Multi-language feature auto-translates messages to and from families
- Parents can access the service on any device at any time
- Create customisable forms, including Parent Passports
- Videos and photos are taken without impacting clinical duties
- Less intrusive and less costly than live-streaming options
- Simple, intuitive and quick to use
Case Studies
Video diaries service in the Trevor Mann Baby Unit, Brighton, UK helps keep families connected with their babies in the neonatal unit.
Case Study: UK
Case Study: UK
Carle Foundation Hospital in Urbana, USA implements video diaries to keep families connected and improve outcomes in the NICU.
Case Study: USA
Case Study: USA
St Boniface Hospital in Winnipeg, Canada choose the vCreate NICU Diaries service to keep families connected with their babies.
Case Study: Canada
Case Study: Canada
Neonatal Therapy and Follow-up
Our Neonatal Therapy and Follow-up feature supports Neonatal Therapists with rapid precision diagnostics and management.
Physiotherapy, OT, Dietetic, Psychology and Speech and Language clinicians record and upload treatment sessions to vCreate, along with contextual data. These videos are then made available to the families, accessible in multiple languages, and integrated into the EHR (Electronic Health Record).
Parents and caregivers can also securely share smartphone-recorded videos and patient data for review to screen for early signs of adverse developmental outcomes.
vCreate allows our team to be infinitely more flexible and provide further touchpoints with parents during their child’s crucial developmental stages. With this new asynchronous video pathway, we can ensure more of our high-risk patients are regularly monitored.
Suzanne Offer, Paediatric Physiotherapist, NHS Highland, UK
Suzanne Offer, Paediatric Physiotherapist, NHS Highland, UK
vCreate Forms
Our vCreate Forms feature allows clinical users to digitise paper forms and share reminders with patients, families and staff.
From patient experience surveys to discharge checklists, all forms are completely customisable and neonatal networks can standardise templates for the region, ensuring consistency of care.
Learn more about vCreate Forms
Watch us on
A Parent Story
What clinicians are saying
Many parents are not able to be with their baby in the Neonatal Unit all day; video updates are a brilliant way of providing reassurance to mums and dads during a stressful time because they can actually see their baby and ask questions.
Dr Neil Patel, Consultant Neonatologist. The Royal Hospital for Children, Glasgow, UK
The technology fits our family-integrated model perfectly because it helps parents stay actively involved with their newborn and the care team. Parents have asked for this kind of support for some time now and we're pleased that we can now make it easily available to them.
Alyssa Haight, Clinical Learning Specialist, NICU. Kingston Health Sciences, Ontario, Canada
We love vCreate here. It is extremely simple to use for both families and staff. It is all web-based so nothing is kept on local devices. It is overwhelmingly well received. It is brilliant and, we think, far less intrusive than the 24 hour live streaming options that are available.
Dr Ruth Armstrong, Consultant Neonatologist. The Royal Children's Hospital, Melbourne, Australia
The vCreate Diaries service has completely changed the way we do things on the unit. It takes very little time to send a video or picture and, when we receive positive comments back from families, it’s so uplifting and motivating to know the difference they have made.
Rebecca Jack, Staff Nurse. The Children's Heart Unit, Freeman Hospital, Newcastle, UK
Enhanced Security and Clinical Safety
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Compliant with HIPAA / DTAC inc. DCB 0129 (Clinical Safety Management), Cyber Essentials certified and registered with the UK ICO.
Approved by more than 150 Healthcare Organisations around the world with regular CREST-certified Penetration Testing.
Awards
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