Support... every step of the way

Our success is measured by your success. Our knowledgeable support team will answer any product or technical questions you might have.

All customers get access to our self-serve online support at any time and our support team respond quickly to any questions submitted via our customer support portal.

Our hours of operation are between 8am and 6pm GMT Mon-Fri and we aim to respond to your request within 2 hours.

Upgraded support options are available. Ask your account manager for more details.

Training for success


Using vCreate is simple and our always available online videos will show you how.

If more interactive training is required we offer dedicated online seminars at low rates, delivered by experienced training professionals at your convenience.

So whether you are a customer or partner, we'll give you all the training you need in the way that suits you best.


Video made to measure


We offer a full professional video production service at very special rates to vCreate customers who need to develop their video clip library. Whether that's filming your senior leadership team or subject matter experts, or making animated video clips to really bring your story home, we do it all.

We can even help re-utilise your existing library by editing collateral down to interchangeable 'chunks' that work well within vCreate. In fact, we have a full in-house video production team - all seasoned professionals with vast experience in creating high impact video communications in both the broadcast and corporate worlds.

Video gets results which is why it's at the heart of our offer. We've produced many highly effective videos over the years.

Take a look at some of our recent examples.




3.6 MB PDF
Repurposing and reusing your video assets

This whitepaper lays out pragmatic strategies to leverage maximum return on existing video assets – as well as outlining exciting new ways of delivering them to maximise impact.

2.3 MB PDF
The rise and rise of video in enterprise communications

This whitepaper explores ways that video can be applied to benefit all areas of your business - from increasing the impact of sales campaigns through to customer service and internal communications.

5.6 MB PDF
A strategic approach to video in the enterprise

Now video has become critical for successful enterprise communications, isn't it time to take a more strategic approach? Read this whitepaper to find out how.

2.8 MB PDF
Video communications - The foundation for enterprise mobility

The exponential growth of business mobility has opened up powerful opportunities to improve the way we work and communicate. This whitepaper explores how video can power the mobility agenda.