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Secure Video Technology connecting patients, families and clinical teams for improved diagnostic management and enhanced family-focused care




Secure Video Technology connecting patients, families and clinical teams for improved diagnostic management and enhanced family-focused care

vCreate is an NHS Trusted secure video messaging service that helps patients, families and clinical teams stay connected throughout their care journey.

Used in 200+ units globally, the vCreate service has so far helped support more than 40,000 families with separation anxiety, clinical diagnoses and care management.

vCreate Diaries, a secure video diary service keeping families updated when their loved one is in hospital, and vCreate Neuro, a secure clinical video service to support diagnosis and management within Neurology, enable videos to be uploaded from any device to the secure vCreate platform and shared with approved recipients.




Winner of the Health Tech News Awards 2017 'Winner of the Year' award
Winner of the Health Tech News Awards 2017 "Winner of the Year" award


 
Winner of the UK NTA 2019 'Healthcare Technology of the Year' award
Winner of the UK NTA 2019 "Healthcare Technology of the Year" award


 
Winner of the Health Tech Digital Awards 2020 'Best Communication Solution' award
Winner of the Health Tech Digital Awards 2020 "Best Communication Solution" award


Winner of the Scottish Health Awards 2020 'Innovation Award - vCreate COVID-19 Project Team, NHS Greater Glasgow and Clyde' award.
Winner of the Scottish Health Awards 2020 "Innovation Award - vCreate COVID-19 Project Team, NHS Greater Glasgow and Clyde" award with NHS Greater Glasgow and Clyde


 
Winner of the Nursing Times Workforce Awards 2021 'Best Use of Technology to Improve the Working Environment' award with the Neonatal Unit at the Countess of Chester Hospital
Winner of the Nursing Times Workforce Awards 2021 "Best Use of Technology to Improve the Working Environment" award with the Neonatal Unit at the Countess of Chester Hospital


 
Winner of the Health Tech Digital Awards 2022 'Best Communication Solution' award
Winner of the Health Tech Digital Awards 2022 "Best Communication Solution" award






Care
Care

Enhanced Family-focused care.

Increased patient empowerment.

Strengthening relationships between clinical teams, patients and families.


 
Service
Service

Faster, more accurate diagnosis.

Prevention of unnecessary, costly investigations.

Increased and equitable access to patient populations with remote care.


 
Privacy
Privacy

NHS Trusted in the UK.

Improved data security and clinical governance.

Powered by Microsoft Azure Cloud with advanced data security and encryption.


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In the news


In the news
In the news
 




What families are saying

What families are saying
 
" I loved having the vCreate videos sent to me when my daughter was in special care last month at DVH. It really is a lovely thing that makes the experience a lot easier, especially having other children at home and not being able to be in the hospital 24/7. Wish it would have been around when my son was in there in 2017! " Bethany


" I recommend this service to every parent in my position. I am beyond grateful to the staff for sending me my little videos. You can always have another peek at them, and they just keep you sane in the knowledge that they are getting the best care possible. All hail EVERY neonatal staff member, as they all go out of their way to make your journey as stress free as possible. Unbelievably grateful. " Claire


" Thank you for sending us these lovely videos almost daily, makes us feel comfortable when we are not with our boy, and our little girl also loves seeing these videos of her brother. We wake up and look forward to them! Staff go above and beyond! " Emma







Newcastle Hospitals NHS Foundation Trust

" The vCreate Diaries service has completely changed the way we do things on the unit. It takes very little time to send a video or picture and, when we receive positive comments back from families, it’s so uplifting and motivating to know the difference they have made. As the process is quick and easy to learn, it was simple for our team to work it into our daily routine. "

Rebecca Jack, Staff Nurse. The Children’s Heart Unit, Freeman Hospital, Newcastle



Greater Glasgow & Clyde

" vCreate Neuro has transformed how we use carer-recorded video in our service. We are diagnosing epilepsy more rapidly, preventing misdiagnosis and saving unnecessary investigations. Families feel in more control and better connected to the service. "

Professor Sameer Zuberi, Consultant Paediatric Neurologist and Past Chair International League Against Epilepsy Commission on Classification & Terminology 2014-17




Clinical & Information Governance
 

Microsoft Azure
Powered by Microsoft Azure with Advanced Threat Protection and Encryption-at-Rest.


 

NHS Digital Tools Library
Listed on the NHS Digital Tools Library, Cyber Essentials certified and registered with the UK ICO.


 

Information Governance
Assessed and approved by Information Governance teams in over 100 UK NHS Trusts


 


Customisable digital consent
Customisable digital consent for regulatory compliance within Paediatric and Adult services


 

Regular CREST-certified Penetration Testing.
Bespoke DPIA, DPA and JWA documentation. Regular CREST-certified Penetration Testing.


 

Adherence to the oWASP Top Ten
Adherence to the oWASP Top Ten with a security-first approach to DevOps




Available Internationally
 
vCreate is available in multiple languages and currently used by healthcare teams across the UK & Ireland, France, Australia, New Zealand and North America.

 
Find out more




NHS Trusted

UK NHS Trusted Application

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