vCreate for Adult ICUs throughout COVID-19We are now able to offer our Secure Video Messaging service to NHS Adult ICUs to support family communications throughout the COVID-19 outbreak. Thanks to our technology partners, we can provide this at a significantly reduced rate on flexible monthly terms which can be cancelled at any time. Please visit http://ow.ly/hwst50yNOc6 for more information.x close message

12/01/2020 19:41 Network Issues: Data Centre - RESOLVED
Our data centre network connectivity issue has now been resolved meaning the vCreate service is available once again. We're very sorry for the inconvenience caused and thank you very much for your patience during this time. If you're still experiencing access problems then please email helpdesk@vcreate.tv with a short description of your issue.x close message

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vCreate is an NHS Trusted secure video messaging service that helps patients, families and clinical teams stay connected throughout their care journey.

Used in over 150 units globally, the vCreate service has so far helped support more than 20,000 families with separation anxiety, clinical diagnoses and care management.

vCreate Diaries, a secure video diary service keeping families updated when their loved one is in hospital, and vCreate Neuro, a secure clinical video service to support diagnosis and management within Neurology, enable videos to be uploaded from any device to the secure vCreate platform and shared with approved recipients.

Winner of the Health Tech News Awards 2017 "Winner of the Year" award

 

Winner of the UK NTA 2019 "Healthcare Technology of the Year" award

 

Winner of the Health Tech Digital Awards 2020 "Best Communication Solution" award

Winner of the Scottish Health Awards 2020 "Innovation Award - vCreate COVID-19 Project Team, NHS Greater Glasgow and Clyde" award with NHS Greater Glasgow and Clyde

 

Winner of the Nursing Times Workforce Awards 2021 "Best Use of Technology to Improve the Working Environment" award with the Neonatal Unit at the Countess of Chester Hospital

 

Care

Enhanced Family-focused care.

Increased patient empowerment.

Strengthening relationships between clinical teams, patients and families.

 

Service

Faster, more accurate diagnosis.

Prevention of unnecessary, costly investigations.

Increased and equitable access to patient populations with remote care.

 

Privacy

NHS Trusted in the UK.

Improved data security and clinical governance.

Powered by Microsoft Azure Cloud with advanced data security and encryption.

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In the news

 

What families are saying

 

" I loved having the vCreate videos sent to me when my daughter was in special care last month at DVH. It really is a lovely thing that makes the experience a lot easier, especially having other children at home and not being able to be in the hospital 24/7. Wish it would have been around when my son was in there in 2017! " Bethany


" I recommend this service to every parent in my position. I am beyond grateful to the staff for sending me my little videos. You can always have another peek at them, and they just keep you sane in the knowledge that they are getting the best care possible. All hail EVERY neonatal staff member, as they all go out of their way to make your journey as stress free as possible. Unbelievably grateful. " Claire


" Thank you for sending us these lovely videos almost daily, makes us feel comfortable when we are not with our boy, and our little girl also loves seeing these videos of her brother. We wake up and look forward to them! Staff go above and beyond! " Emma

" Video messaging is a welcome addition to our pioneering family integrated care approach. Parents say that receiving video updates of their child provides reassurance during a stressful time and access to the secure baby-care video diary ensures that special moments that may have been missed before the introduction of video technology, can now be kept forever. "

Liz McKechnie, Consultant Neonatologist. Leeds Teaching Hospitals Trust





" vCreate Neuro has transformed how we use carer-recorded video in our service. We are diagnosing epilepsy more rapidly, preventing misdiagnosis and saving unnecessary investigations. Families feel in more control and better connected to the service. "

Professor Sameer Zuberi, Consultant Paediatric Neurologist and Chair International League Against Epilepsy Commission on Classification & Terminology 2014-17

Clinical & Information Governance

 

Powered by Microsoft Azure with Advanced Threat Protection and Encryption-at-Rest.

 

Listed on the NHS Digital Tools Library, Cyber Essentials certified and registered with the UK ICO.

 

Assessed and approved by Information Governance teams in over 100 UK NHS Trusts

 

Customisable digital consent for regulatory compliance within Paediatric and Adult services

 

Bespoke DPIA, DPA and JWA documentation. Regular CREST-certified Penetration Testing.

 

Adherence to the oWASP Top Ten with a security-first approach to DevOps

Available Internationally

 

vCreate is currently used by healthcare teams across the UK and Ireland, France, Australia, New Zealand and North America.

Available internationally in English language. Other languages will be available from mid 2021 (TBA).

 

Find out more

NHS Trusted Application

  0333 121 8422

theteam@vcreate.tv

NHS Trusted Secure Video Technology

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