University Hospitals Plymouth NHS Trust Shortlisted for PEN Award

05 February 2019

University Hospitals Plymouth NHS Trust Shortlisted for PEN Award

Above: The NICU team at Derriford Hospital at the launch of vCreate in August 2018.

The shortlisting for the Patient Experience Network National Awards 2018 is complete and the finalists have been announced! The PEN ​National ​Awards are, “The ​first ​patient ​experience ​awards ​in ​the ​UK, ​celebrating ​the ​delivery ​of ​outstanding ​patient ​experience ​by ​those ​involved ​in ​the ​health ​and ​social ​care ​industry.”

We are delighted to report that University Hospitals Plymouth NHS Trust are amongst those finalists, and have been shortlisted in the Communicating Effectively with Patient and Families category for their submission, vCreate: Bringing Parents Closer to Babies in Neonatal Care.

vCreate is a Secure Video Messaging App that was launched at Derriford Hospital's Neonatal Intensive Care Unit in August last year, where the team care for approximately 400 premature or poorly babies each year. They use vCreate to send short video updates of the babies to their parents when they are away from the unit, providing comfort and reassurance. The system is available to all parents, at no cost to them or the NHS, but funded through the generous support of Babcock International. Watch this short video about the introduction of vCreate to the unit.

Katie Oakes, Senior Sister at Derriford Neonatal Intensive Care Unit, congratulated her colleagues, saying:

“This is a fantastic achievement and could not have been done without the hard work of you all, our vCreate colleagues, Babcock, University Hospital Plymouth Comms team and of course, our parents ... well done everyone.”

We have our fingers crossed for the team, and look forward to the awards ceremony which will be held on Wednesday, 20th March at The Repertory Theatre, Birmingham. To keep up to date with the award news, follow @PEN_NEWS.